Refund Policy

Return and Refund Policy

Missing Package Policy

Return and Refund Policy

At Silkie, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy carefully:

1. Eligibility for Refunds:

  • We accept refund requests for items that are unused, in their original packaging, and in the same condition as when you received them.
  • Custom or personalized items are generally non-refundable unless there is a defect or error on our part.

2. Timeframe for Refund Requests:

  • You have [5 days/weeks] from the date of delivery to request a refund.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or not as described.

4. Refund Process:

  • Once we receive your return and inspect the item, we will notify you about the status of your refund.
  • If your refund is approved, it will be processed, and a credit will be applied to your original method of payment. The timing of the refund may vary depending on your payment provider.

5. Non-Refundable Items:

  • Some items, such as gift cards, downloadable software, and certain health and personal care items, may not be eligible for refunds. Please check the product description for any specific refund restrictions.

6. Exchanges

  • We do not offer exchanges at this time. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

7. Changes to the Refund Policy:

  • Silkie reserves the right to modify this refund policy at any time. Any changes will be updated on our website, and it is your responsibility to review the policy periodically.